Enjoy free shipping across Australia for orders over $90.

If you would like your order a little sooner, we also offer express shipping at the checkout.

As soon as your order is on its way, we’ll drop you an email with a shipping confirmation notice and your tracking number.

A little note: you might not see tracking updates when your items are journeying between depots (think Brisbane/Sydney to Perth), but rest assured, they’re en route to you.

We are located in Brisbane, QLD. Your shipping time can differ based on where you are in Australia, but we aim to make it swift and simple! For standard shipping, you can expect your package in about 3-7 days. If you’re in a hurry, express shipping typically gets it to you in just 1-2 days. Keep in mind, these are just estimates, and sometimes there might be slight changes. Here’s a quick guide to help you out:

The Express Delivery times are:

Australia wide : 1-3 days

The Standard Delivery times are:
Sydney: 3-5 days
Regional NSW: 3-5 days
Melbourne: 4-6 days
Regional VIC: 4-6 days
South Australia: 5-8 days
Perth: 10-14 days
Regional WA: 12-16 days
Brisbane: 1-2 days
Regional QLD: 3-5 days
Tasmania: 7-10 days
Northern Territory: 10-14 days

New Zealand: Typically 2 to 8 business days.

At the moment, we’re only delivering to Australia and New Zealand.

The first step to locate your delivery is to track your order using the unique tracking number sent to you in your shipping confirmation.

If you can’t find any delivery details or haven’t received a shipping confirmation, please reach out to us at [email protected]. Our helpful customer service team will gladly help you track down your order.

We always aim to process orders quickly, so if you need to make changes or cancel your order, it’s best to get in touch with our friendly customer support team right away. While we can’t promise alterations or cancellations once your order is processed, we’ll do our utmost to help you out. If adjustments aren’t possible, don’t worry! You can check out our return policy for guidance on returning the item within the specified return period.

You can learn more about our returns and refund policy by clicking here.

If your product has arrived damaged or defective, just email us at [email protected] with your order details and a thorough description of the damage or defect at your earliest convenience.

We may also require photos of the damaged items. Rest assured, one of our talented customer support assistants will promptly reach out to guide you through the resolution process.

Kiddo Kitchen will take care of the return postage expenses for warranty claims.