1. Refund eligibility

1.1 Change of mind returns

To qualify for a refund due to a change of mind:

• The product must be returned in its original, unopened condition.
• It should include all original packaging, accessories, and intact stickers.
• The product must be undamaged.

1.2 Warranty claims

For a refund based on a warranty claim, adhere to these criteria:

• Provide proof of purchase, like an order number or receipt.
• Return the product following the specific warranty conditions detailed below.

2. Warranty specifics

2.1 Warranty duration

Our products are protected by a 12-month warranty, with the option to purchase extended coverage at the time of buying.

2.2 What’s covered

The warranty includes defects in materials and workmanship under normal usage, covering manufacturing faults and malfunctions within the warranty period.

2.3 Warranty exclusions

The warranty does not cover:

• Damage from accidents, misuse, abuse, improper installation, or unauthorised repairs.
• Damage from modifications or alterations.
• Normal wear and tear or cosmetic damage.
• Damage from drops and falls as these are outside the warranty scope.

2.4 Filing a warranty claim

To make a warranty claim:

• Contact our customer support within the warranty period at [email protected]
• Provide your order number, a detailed description of the issue, and any relevant evidence, such as photos or videos.
• Follow any further instructions for troubleshooting or returning the product for assessment.

2.5 Warranty resolutions

If a defect covered by the warranty is confirmed, we may:

• Repair the product.
• Replace the product.
• Refund you, per our refund policy.

3. Return Instructions

3.1 Change of mind

To initiate a return for change of mind:

• Ensure the product is unopened and in original packaging.
• Contact our support team at [email protected] within 30 days of purchase, providing your order number.

3.2 General return guidelines

After your return request is approved, you’ll receive detailed return instructions.

4. Processing refunds

Upon receiving and inspecting the return:

• Change-of-mind returns will be processed promptly.
• Warranty claims will be resolved according to the warranty conditions.

5. Items not eligible for refund

Non-refundable items include:

• Gift cards and promotional vouchers.
• Items not in their original condition, damaged, or with parts missing not due to our error.

6. Rights under consumer law

We recognise your rights under the Australian Consumer Law (ACL), overseen by the Australian Competition and Consumer Commission (ACCC), which may entitle you to additional remedies.

7. Refund timing and method after a return is approved

• Refunds for change-of-mind returns are processed within 7 business days via the original payment method.
• Warranty-related refunds or replacements follow the warranty terms.

8. Return shipping costs

You are responsible for return shipping costs, which are non-refundable unless specified otherwise.

9. Need help?

If you have questions or need further assistance with our refund policy or warranty details, please contact our customer support team at [email protected] We are eager to help.