What shipping methods are available?
Enjoy free shipping across Australia for orders over $90.
If you would like your order a little sooner, we also offer express shipping at the checkout.
How can I track my order?
As soon as your order is on its way, we’ll drop you an email with a shipping confirmation notice and your tracking number.
A little note: you might not see tracking updates when your items are journeying between depots (think Brisbane/Sydney to Perth), but rest assured, they’re en route to you.
How quickly will my order arrive?
Our warehouse is located in Melbourne, VIC, and we ship using Australia Post and CouriersPlease. Delivery times depend on where you are in Australia, but we always aim to get your order to you as quickly as possible.
Dispatch time
Orders placed before 11am (Melbourne time) are dispatched the same business day.
Orders placed after 11am will be dispatched the next business day.
Express Shipping
Australia wide: 1–3 business days
(Most major cities arrive in 1–2 business days)
Standard Shipping (estimated)
Victoria
Melbourne Metro: 1–3 business days
Regional VIC: 2–4 business days
New South Wales
Sydney Metro: 2–3 business days
Regional NSW: 3–5 business days
Queensland
Brisbane Metro: 2–4 business days
Regional QLD: 3–6 business days
Far North QLD: 5–7 business days
South Australia
Adelaide Metro: 2–4 business days
Regional SA: 3–5 business days
Western Australia
Perth Metro: 4–6 business days
Regional WA: 6–10 business days
Tasmania
Metro areas: 3–5 business days
Regional TAS: 4–6 business days
Northern Territory
Darwin: 4–7 business days
Regional NT: 6–10 business days
New Zealand
Express Shipping: 2–4 business days
Standard Shipping: 4–8 business days
Please note these are estimated delivery times and may vary slightly during busy periods or due to courier delays.
Are we shipping worldwide?
At the moment, we’re only delivering to Australia and New Zealand.
What should I do if I've never received my order?
The first step to locate your delivery is to track your order using the unique tracking number sent to you in your shipping confirmation.
If you can’t find any delivery details or haven’t received a shipping confirmation, please reach out to us at support@kiddokitchen.com.au. Our helpful customer service team will gladly help you track down your order.
What if I decide to cancel or make changes to my order?
We always aim to process orders quickly, so if you need to make changes or cancel your order, it’s best to get in touch with our friendly customer support team right away. While we can’t promise alterations or cancellations once your order is processed, we’ll do our utmost to help you out. If adjustments aren’t possible, don’t worry! You can check out our return policy for guidance on returning the item within the specified return period.
What should I do if my product arrived damaged/ defective?
If your product has arrived damaged or defective, just email us at support@kiddokitchen.com.au with your order details and a thorough description of the damage or defect at your earliest convenience.
We may also require photos of the damaged items. Rest assured, one of our talented customer support assistants will promptly reach out to guide you through the resolution process.
Who pays for the return shipping in case of warranty?
Kiddo Kitchen will take care of the return postage expenses for warranty claims.
