What does our warranty offer?
Kiddo Kitchen provides a one-year warranty on all products, ensuring they adhere to our high-quality standards and are free from manufacturing defects.
What is covered under the standard manufacturer warranty?
Our warranty covers any product fault or failure that does not involve human error, misuse, or failure to follow handling instructions.
Protection includes, but is not limited to:
- Product arriving damaged, defective, or in sub-par condition, including manufacturing, material, or workmanship defects.
- Superficial dents, scratches or marks on packaging box on arrival.
Our warranty does not cover the following:
- Any product failure or damage due to improper use (failure to follow usage instructions).
- Product failure or damage caused by incorrect set-up or incorrect power supply application.
- Product failure or damage caused by dropping, impact, or water damage.
- Scratches, dents, and marks caused by the user.
Can I purchase an extended warranty for my KiddoKook Pro?
Yes, you can opt to purchase an extended 1-year warranty at the time of your KiddoKook Pro purchase. This extends your coverage beyond the initial one-year term but does not include physical damage.
What does the extended warranty include?
The extended warranty provides additional protection against defects in materials or workmanship that occur after the standard warranty period, ensuring your KiddoKook Pro continues to function properly.
How do I claim my warranty service?
If you need to claim warranty service, please contact our customer support at support@kiddokitchen.com.au with your order number and a detailed description of the problem. Our team will guide you through the warranty claim process.
Please note: Images or videos will help the process move faster.
Is the warranty transferable if I sell my KiddoKook Pro?
Yes, the warranty is transferable to a new owner if you sell your KiddoKook Pro within the warranty period. To update the ownership details, just contact our customer support atsupport@kiddokitchen.com.au.
Who covers the return shipping costs for warranty service?
Kiddo Kitchen is responsible for all return shipping costs associated with warranty service. Please package the item securely and return it to us using the provided return label.
