What does our warranty offer?
Kiddo Kitchen provides a one-year warranty on all products, ensuring they adhere to our high-quality standards and are free from manufacturing defects.
What is covered under the standard manufacturer warranty?
In the fridge: Homemade baby food can be stored in the refrigerator for up to 48 hours. Make sure it’s kept in a clean, airtight container to maintain its freshness and prevent contamination.The standard manufacturer warranty covers any defects in materials or workmanship for one year from the purchase date. It does not cover physical or accidental damage.
In the freezer: Homemade baby food can be frozen for longer storage. It can last for up to three months in the freezer. To use it, thaw it in the refrigerator and then reheat it until it is warm throughout. Always use clean containers specifically designed for freezing to help preserve the food’s texture and flavour.
Can I purchase an extended warranty for my KiddoKook Pro?
Yes, you can opt to purchase an extended 1-year warranty at the time of your KiddoKook Pro purchase. This extends your coverage beyond the initial one-year term but does not include physical damage.
What does the extended warranty include?
The extended warranty provides additional protection against defects in materials or workmanship that occur after the standard warranty period, ensuring your KiddoKook Pro continues to function properly.
How do I claim my warranty service?
If you need to claim warranty service, please contact our customer support at support@kiddokitchen.com.au with your order number and a detailed description of the problem. Our team will guide you through the warranty claim process.
Please note: Images or videos will help the process move faster.
Is the warranty transferable if I sell my KiddoKook Pro?
Yes, the warranty is transferable to a new owner if you sell your KiddoKook Pro within the warranty period. To update the ownership details, just contact our customer support atsupport@kiddokitchen.com.au.
Who covers the return shipping costs for warranty service?
Kiddo Kitchen is responsible for all return shipping costs associated with warranty service. Please package the item securely and return it to us using the provided return label.
